- Why do I need to setup an account?
- Are your prices listed in US Dollars?
- Will sales tax be applied to my order?
- What forms of payment do you accept?
- How are you able to offer these products at such low prices?
- The item that I would like to purchase is out of stock. Can I order it anyway?
- How do I get a receipt for my order?
- How will I know if you received my order?
- Why haven’t I received an email about my order?
- How do I check the status of my order?
- How do I cancel my order?
- What are your shipping rates?
- How will my order be shipped?
- When will my order ship?
- Do you ship internationally?
- Do you ship to APO/FPO addresses?
- How soon can I expect to receive my order?
- What is your return policy?
- What should I do if I receive a damaged or defective item?
- I’ve read all the FAQs, but I still need help. What should I do?
Creating an account will allow you to check the status of your order, print a receipt and track your package. You can also use your account to save your personal information to make future purchases more convenient.
Yes, all of our prices are listed in US dollars. Please review your order carefully before submitting it for processing.
Sales tax is only applied to orders shipped to the states of Louisiana and New York. Please note that state and applicable local taxes will be applied to all orders shipped to Louisiana and New York addresses.
We accept all major credit cards including Visa, MasterCard, Discover and American Express.
We purchase all of our stock in large quantities to receive the best prices available, and we are able to pass the savings on to you.
If you order an item that is out of stock, you will receive an email notifying you that the item is out of stock and stating when the item is expected to be in stock.
Your receipt can be printed or saved to your computer at the end of the check out process. A copy of your receipt will also be included in your confirmation email. You can print or save additional copies of your order receipt at any time by logging into your account.
Once we receive your completed order, an email confirming your order will be sent to the email address that you provided during checkout.
If you have not received a confirmation email within 24 hours of placing your order, check your junk mail folder to see if our email was picked up by your filter or contact us through Live Help or our customer service line for assistance.
Your can check the status of your order at anytime by clicking on the My Account tab. Log using your email address and the password that you created during checkout.
You can cancel your order by logging into your account, by calling our customer service line or through Live Help.
Please note: Orders that have been shipped cannot be cancelled. If you are no longer interested in keeping an item that has already shipped, please refer to our Return Policy.
We offer free ground shipping for all orders totaling $100 or more. Shipping rates for orders totaling less than $100 are determined by package weight and delivery designation.
U.S. orders are shipped via FedEx; therefore, a physical address is needed because FedEx is unable to deliver to P.O. boxes.
All orders are processed and shipped within 1 business day. Please note that orders placed on holidays or weekends will be processed on the following business day
Unfortunately, we do not offer international shipping at this time.
Unfortunately, we do not offer shipping to APO/FPO addresses at this time.
Most orders are delivered within 2 to 3 days after order processing when shipped via FedEx Ground.
We have a 60-Day No Questions Asked Return Policy that applies to all of our merchandise. Please read our full Return Policy before sending any items back to us.
If an item in your order was damaged during shipping, please call our customer service line within 48 hours and have your order information readily available.
If the item has a manufacturing defect, you should contact the manufacturer directly to seek a replacement or repair.
Please see our complete Damaged Package Policy for complete details.
We are happy to answer any questions that you may have. If you still have questions, click on the Live Help button or call our customer service line at 1-866-STROLLR to speak with a customer service representative between the hours of 8:30 am and 5 pm (CST) Monday through Friday.